American Airlines Earmarks $2 Billion for Customer Services

American Airlines 777-200 features a fully refurbished cabin with specially designed fully lie-flat seats in Business Class.
American Airlines 777-200 features a fully refurbished cabin with specially designed fully lie-flat seats in Business Class.

One year after closing its merger, American Airlines is looking ahead to 2015 and beyond with more than $2 billion in investments to give its customers a better travel experience.

“Refreshed cabins and clubs, modernized ticket counters, improved technology and new aircraft are further examples of how American is ‘going for great‘ – providing our outstanding team members the tools they need to deliver a great experience for our customers,” said Doug Parker, American Airlines chairman and CEO.

These capital investments include fully lie-flat seats; international Wi-Fi; more in-flight entertainment options; a new, modern design for Admirals Club lounges worldwide; and an upgraded assortment of complimentary healthy food, cocktails and more.

[ Also Read: Southwest Airlines Launches Music Service on WiFi-enabled Aircraft ]

American closed the merger with US Airways on Dec. 9, 2013, and has made significant progress in combining the two airlines. Customers now have full access to the combined network. They can also earn and redeem miles on flights operated by American and US Airways and receive reciprocal access to clubs and upgrades.

American’s cargo operation now functions as a single airline and planning is well underway for the major projects that will make American one airline during 2015, according to the company.

RMN News

Rakesh Raman