American Airlines Earmarks $2 Billion for Customer Services
One year after closing its merger, American Airlines is looking ahead to 2015 and beyond with more than $2 billion in investments to give its customers a better travel experience.…
Research Links Customer Satisfaction to Stock Returns
According to research from the University of Michigan, customer satisfaction is directly linked to stock market performance. Companies with high scores on the American Customer Satisfaction Index (ACSI) and the…
Midsize Outfits Increasing Tech Budgets: IBM
More than half of midsize companies are planning to increase their information technology (IT) budgets over the next 12 to 18 months, according to an IBM global study of more…