Delhi Police to Enhance the Use of Technology for Citizen Services

Delhi's Lt. Governor (LG) Anil Baijal reviews the use of technology by Delhi Police.
Delhi’s Lt. Governor (LG) Anil Baijal reviews the use of technology by Delhi Police.

In order to provide more technology-driven police services to the people of Delhi, the Lt. Governor (LG) Anil Baijal has reviewed the use of technology by Delhi Police.

The meeting of Thursday attended by a slew of administrative and police officers covered issues discussed in the previous meetings. These included traffic management, women safety, community policing initiatives, and improving efficiency of police functioning.

Mr. Baijal was briefed about the steps taken for last mile connectivity with DMRC and provision for number plate reading machines and task force for women meetings.

Dark spot areas have been identified and data shared with Delhi Government. He asked the officers concerned to undertake regular checks to ensure that the systems are functioning well at all times.

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Thereafter, a presentation was made on ‘Use of Technology by Delhi Police’ with the following features :

Citizen Services: ‘One Touch Away App’ is operational where various issues like loss report, motor vehicle theft, property theft, senior citizen app, ‘Himmat App’ related to Delhi Police can be accessed at one platform. Traffic Sentinels App with 7400 registered citizens is also operational for reporting traffic violation.

Cyber Highway: Now, all Police Stations are connected with each other. In partnership with MTNL, an exclusive spectrum for Delhi Police is available through the data centre at Kamla Market and Pune.

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Intranet of Delhi Police: Data regarding court orders, circulars, orders transfer posting, training schedule, etc. of Delhi Police are accessible on the intranet.

Technological Solutions for Crime-Criminal Management: Crime Dossiers, instant mobile phone SMS, vehicle detail SMS, passport tracking system, etc. can be tracked instantly in real time.

Zonal Integrated Police Network (ZIPNET): An integrated network of information related to police regarding missing children / stolen vehicles, unidentified dead bodies, etc. is in operation with 9 States including Delhi.

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Future Plans: ‘e-saathi App’ is being designed in two phases. Phase I focuses on National Emergency Response System (NERS-112) which will integrate various services like CATS ambulance and fire department. Phase II will focus on establishment of new control room with modern and upgraded cyber highways.

The Lt. Governor asked the Commissioner of Police to regularly test check the systems in place, utilize various apps in operation optimally, keep on digitizing services offered to the people of Delhi and to create awareness among people about these to ensure maximum outreach. The Commissioner of Police, Amulya Patnaik, assured to take action accordingly.

Photo courtesy: LG Office

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Rakesh Raman