IBM Helping Delhi Airport for Smarter Air Terminal

Delhi International Airport (P) Limited (DIAL) has partnered with IBM India to establish a common-use infrastructure in New Delhi’s Passenger Terminal Building 3.

The aim is to automate its operations and improve customer satisfaction to give the airport a competitive edge, IBM said in a statement today, Dec. 16.

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The unified network solution integrates all communications across Terminal 3 and its facilities so that airport operations, airlines and other tenants can better share and exchange key information across their related operations.

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“IBM’s solution reflects the need of Delhi International Airport — a solution providing quality management of our internal systems and delivering greater service to the users of the airport while reducing issues pertaining to interoperability through this infrastructure,” said I. Prabhakara Rao, CEO Airport Project Development, DIAL.

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DIAL chose IBM’s Managed Network Infrastructure (MNI) solution, which forms backbone for all the IT and non-IT systems in Terminal 3. 

It combines video, voice and data over a single network platform using Intelligent Cable Management System with high levels of redundancy and scalability, the tech company claims.

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IBM designed and implemented this network to meet DIAL’s objective of achieving a better common use IT infrastructure for its customers, thereby supporting and improving service quality levels due to its high available design.

The MNI covers the entire Terminal 3 with wired and wireless network coverage providing common use but highly virtualized network services to airport core systems, IT and non-IT systems, corporate users, government offices, lounges and public facilities.

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“DIAL wanted a partner who could understand the complexity of airport systems while being equipped with extensive experience in handling large-scale deployments at international airports,” said Sameer Batra, VP, Distribution Sector, IBM India/South Asia. 

IBM provides consulting services and information technology to airlines and airports to help them achieve operational efficiency.

DIAL is a joint venture company; comprising the GMR Group, Airports Authority of India, Fraport and Malaysia Airports Holdings Berhad. It is working towards the modernization and restructuring of the Delhi Airport.

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